SEATTLE CD DVD DUPLICATION and
After many many years of
being in business and producing literally thousands of orders, we
know that orders which begin well typically finish well. In other
words, if you read the information and follow the guidelines
supplied here on the website you will greatly reduce the chance of
having an error or a delay that will affect your order.
Important Things You Should Know
► Terms Of Business
We ask that you read our
Terms Of Business in
► Begin With A Quote
All orders must start as
a quotation, because a quotation details the product and pricing in
a way that virtually eliminates any chance for confusion and
misunderstanding later on in the process. All in all it just makes
everything a lot easier, so click
here to review our products and generate a quote!
expressly stated in writing, orders are F.O.B. REALTIME in Seattle,
expressly stated in writing, applicable tax is extra and not
included on quotations or quoted prices:
► Use Our Order Forms
If you are not providing
your own company purchase order you must submit the appropriate
REALTIME order form for the product you want.
► Order Cut-Off Time
Submit your production materials prior to 12:00
(noon) Pacific Time on any regular business day for order processing
to begin that same day. Orders received after the
12:00 noon cut-off time will be processed on the next business day.
► Required Production Materials
▪ Order Form.
▪ Two copies of your
Property Release Form (and accompanying proof of licensing if
▪ Artwork files.
► How Long Does An Order Take?
"Standard" production turn-times
for products up to 10,000 units are as follows:
Short-Run CD DVD
After you have placed your order allow 1 business day for
artwork pre-flight and proofing.
After you have approved your proofs allow 2-3 business days for
production of bulk discs or discs in stock sleeves.
After you have approved your proofs allow 5 business days for
discs in custom-printed packaging.
Replicated CD DVD
After you have placed your order allow 2 business days for
artwork pre-flight and proofing.
After you have approved your proofs allow 5-7 business days for
bulk discs or discs in stock sleeves, + 1 day transit to
After you have approved your proofs allow
7-10 business days for
discs in custom-printed packaging, + 2 days transit to
Important: Turn-times are based on regular business days
production time-line beginning after we receive your written
approval of your proofs (a clearly worded approval via e-mail is acceptable).
Proof approval cut-off time is 12:00 (noon) Pacific Time on any
regular business day. Proof approvals received after the 12:00
(noon) Pacific Time cut-off deadline are deemed to have been
received by the next regular business day.
► Is Your Order A Rush Or Deadline?
If you have a "Rush" or
"Deadline" date for your order we need to know about it before you
place your order so we can review our production schedule to see if
we can fit it in. For us to determine if
we can accommodate your request we need two vital pieces of
information from you:
What date will all production materials be in our hands (before
12:00 noon Pacific Time)?
2. What date do you need to have the order in your hands?
If it is determined that
we can accommodate a rush/deadline request it is now the sole
responsibility of the client to supply all required production
materials in proper working order as per the specified date and
time, and that proof approvals will be made on-time as instructed by
our Pre-Press Department. Failure to do so will jeopardize your
Important: On most
"Rush" orders it is imperative that the order has no delays or
"holds" of any kind, otherwise the ready-by-date will be
► What Is A "Hold"?
If we come upon a
problem that prevents us from processing or manufacturing your order
we place a "hold" on the order and notify you immediately. Due to
the very custom nature of CD manufacturing and the number of
different processes involved, a "hold" can be placed on an order for
a variety of reasons.
Here are a few examples
of common "hold" issues:
Order Forms don't match the quote.
3. IPR Form is not supplied or is incomplete.
4. Artwork is not supplied to our specifications/requirements.
5. Client's master is corrupt.
6. Client has not responded to a request for
Important: Be aware that
a "hold" may delay the estimated ready-by date for your order...
even if your order is on a "Rush" or "Deadline".
► Are Turn-Times
Every effort will be
made to fill orders within the timeline quoted at the outset of the
project, however, ready-by-dates (whether written, oral, or implied)
are not guaranteed or contractual. Due to the inherent nature of
manufacturing custom-made products, unforeseen delays can occur and
REALTIME assumes no responsibility for any damages or consequences
growing out of, or owing to, any delays.
REALTIME strongly recommends that product related releases, events,
travel plans or performances are not booked/scheduled until the
product is in the Customer's possession and meets with their
► Return Of Your Production Materials
It is not standard policy to return your supplied production
materials with your order. If you require the return of these
materials you must indicate it at the time of order on your Order
Forms. In the event that you request the return of your supplied
production materials after your order has left our facility, we will
make them available for you to pick up at your expense.
As standard policy we will archive client-supplied production assets
for a period of 12 months after the order has been completed,
however, we cannot guarantee the safe-keeping of these materials and
waive any responsibility for their damage or loss. At the end of the
12 month archiving period REALTIME may dispose of any
unclaimed/remaining production assets or materials.
Remember: Never send us your original copies of your production
materials - only send us copies of the originals so you always have
your own back-ups.
Note: It is not standard policy to release replication stampers or
printing films. Should the Customer request that these production
related assets be released, REALTIME reserves the right to refuse
the return of the assets for additional production work due to the
potential of the assets having been damaged while out of our care.
► Product Warranty
REALTIME warrants that
our products will be free from manufacturing defects outside of
industry standards and norms, or the defective products will be
repaired or replaced as REALTIME's sole discretion.
Defective product must be reported to REALTIME no later than 14
calendar days after the product has either [A] been received by the
client, or [B] reached its shipping destination, or REALTIME will be
deemed to be released from any and all liability. REALTIME's
liability for defective product is limited solely to product
replacement or repair, as the case may be, and shall not extend to
any further liabilities whatsoever. The forgoing warranties are
exclusive and are in lieu of all other warranties (whether written,
oral, or implied) including warranty of merchantability in other
respects than expressly set forth above.
© 2012 REALTIME
INC. | SEATTLE, WASHINGTON